May 21, 2024, 3:00 – 3:45 PM (UTC)
Contact us
Introduction and Objectives
- Welcome and brief overview of the session's goals.
Tracking Accuracy in AI
- Importance of data review and tracking accuracy metrics for AI.
Feedback and QA Processes for AI
- Overview of different feedback mechanisms and QA processes.
Implementing Feedback with Macros and Tools
- Quick guide to using macros in QA processes.
- Introduction to a new free open-source app to assist in these processes.
Q&A and Wrap-Up
Zendesk is helping support teams deliver consistent, human-like AI experiences across every channel. Explore Zendesk AI Solutions →