Best Practice - Maintain an organized Support instance πŸ› 

Wednesday, September 8, 2021, 5:00 – 5:45 PM UTC

Through changes in ownership and workflow adjustments, your Zendesk Support instance can get a little messy. Join our Customer Success Live session to learn how to keep everything organized and avoid clutter!

Office Hours

About this event

As an admin, there's a lot to manage within your Support instance. Sometimes this means that business rules aren't cleaned up regularly, macros aren't organized, and unused apps stack up. If you've had your Support instance for a long time, or just haven't focused on auditing before, this session is perfect for you. We'll cover: 

  • Auditing Zendesk users
  • Organizing triggers & macros
  • Reviewing marketplace apps 
  • Ongoing maintenance of a clean instance 

We look forward to you joining us! 

Hosts

  • Daniel Schultz

    Zendesk

    Scaled Customer Success Manager

  • Carey Jordan

    Zendesk

    Scaled Customer Success Manager

Organizers

  • Ash Turner

    Scaled Customer Success Manager

  • Cooper Roe

    Customer Success Manager

  • Grace Maxon

    Zendesk

    Customer Success Manager

  • Delaney Harris

    Customer Success Manager

  • Sheraton Jones

    Customer Success Manager

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