Ticket backlog is a snapshot of unsolved tickets within a within a given time frame. If a backlog grows too large, it can become overwhelming for agents and difficult to manage as an Admin. As you'll learn from our Customer Success Managers, it's not the worst thing in the world to have a backlog, but it is important to keep close eyes on it. Tune in to learn how to attack a growing backlog, how to automate that process, and more!