Best Practice - Prioritizing tickets within Support πŸ”

Oct 13, 2021, 5:00 – 5:45β€―PM (UTC)

Customer Success Live - AMER

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As an admin, there's a lot to manage within your Support instance. Adding automation to your ticket prioritization can remove manual triaging practices. This not only helps you from an Admin perspective, but helps your agents know what tickets to address and when. Let our Customer Success Managers guide you through recommendations for different approaches to ticket prioritization. 

Hosts

  • Molly Vande Slunt

    Zendesk

    Scaled Customer Success Manager

  • Shravanthi Narendran

    Zendesk

    Scaled Customer Success Manager

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