Best Practice - Promoting self-service πŸ’‘

Wednesday, October 20, 2021, 5:00 – 5:45 PM UTC

According to Forrester, 76% of customers prefer to find their own answers, as opposed to speaking with a support agent. That's where self-service comes in! Your self-service strategy is only successful if it's effectively promoted and placed in front of your end-users. Join our Customer Success Managers to learn how to promote your Zendesk knowledge base.

Office Hours

About this event

You want to give your end-users the best experience possible! According to Forrester, 76% of them prefer to find their own answers, as opposed to speaking with a support agent. If you have an existing knowledge base but are interested in how to better promote your content, this session is perfect for you. 

Hosts

  • Angi Butler

    Zendesk

    Scaled Customer Success Manager

  • Delores Cooper

    Zendesk

    Manager, Customer Success

Organizers

  • Ash Turner

    Scaled Customer Success Manager

  • Cooper Roe

    Customer Success Manager

  • Grace Maxon

    Zendesk

    Customer Success Manager

  • Delaney Harris

    Customer Success Manager

  • Sheraton Jones

    Customer Success Manager

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