Oct 20, 2021, 5:00 – 5:45 PM (UTC)
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You want to give your end-users the best experience possible! According to Forrester, 76% of them prefer to find their own answers, as opposed to speaking with a support agent. If you have an existing knowledge base but are interested in how to better promote your content, this session is perfect for you.
Zendesk
Scaled Customer Success Manager
Zendesk
Manager, Customer Success
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