Getting ready for the busy season: leveraging the most impactful features

Oct 23, 5:00 – 5:30 PM (UTC)

Customer Success Live - AMER

As we head into the holiday season, ensure you are utilizing Zendesk functionality to support both your customers and agents in a flexible, scalable way. From powerful routing to optimizing self-service for deflection, we will cover best practices to make sure you are prepared for the extra volume.

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About this event

The agenda includes:

  • 20-minute presentation knowledge sharing session led by the Success team
  • 10 minutes of Q&A - where you can ask your questions through our chat or directly on the call - whatever you feel more comfortable with!

Not sure this is the right session for you? Don’t miss the opportunity to connect with the Zendesk Success team. Check out our event schedule to find a session that suits you better.

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Customer Success Live was created with you in mind. It is the opportunity to:

  • Ask your questions directly to the Success team and connect with other fellow customers
  • Share tips on how to get the most out of your Zendesk account
  • Learn and discuss around hot topics in CX

Looking forward to having you!

Hosts

  • Shravanthi Narendran

    Zendesk

    Scaled Customer Success Manager

  • Sheraton Jones

    Zendesk

    Customer Success Manager

Organizers

  • Ash Turner

    Zendesk

    Scaled Customer Success Manager

  • Grace Maxon

    Zendesk

    Customer Success Manager

  • Sheraton Jones

    Customer Success Manager

  • Cécile Delli Zotti

    Zendesk

    Scaled Customer Success Manager

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