How to be successful with Zendesk AI agents - Essential

Aug 12, 6:00 – 7:00 PM (UTC)

Customer Success Live - AMER

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Join us for a 45-minute session designed to help you successfully launch and get the most out of Zendesk AI Agent - Essential. Whether you're just getting started or refining your AI strategy, this session will equip you with practical steps to boost automation and enhance your customer experience.

You’ll get:

  • A focused presentation on key features of AI agent - Essential and best practices

  • Live Q&A with the Zendesk team to answer your questions in real time

Join us to gain practical insights that will help you:

  • Prepare Your Team for AI
    Align your team with your AI goals and ensure a strong start

  • Set Up Your Help Center for AI Success
    From formatting and structure to feedback loops - get practical guidance to ensure your Help Center content delivers accurate, AI-powered responses.

  • Track and Improve AI Performance
    Discover key metrics to monitor and explore performance reporting tools to track your self-service strategy - and get a look at our new Quick Reports EAP! 

  • Discover What’s New - and What’s Next
    Take a look at newly launched features like generative search and autonomous end-user insights, plus get a preview of the upcoming Knowledge Builder EAP!

Register

Hosts

  • Emma Collins

    Zendesk

    Customer Success Manager

  • Dylan Knight

    Zendesk

    Portfolio Success Manager

Zendesk is helping support teams deliver consistent, human-like AI experiences across every channel. Explore Zendesk AI Solutions →