Cathy, a former Zendesk Principal PM focused on Ticketing, will be joining us to discuss the use of Custom Ticket Statuses, and giving us a preview of an enhanced workflow based CTS EAP that will be available to join in Q1. We'll be covering what it is, main benefits, example use cases and how to configure.  

If you are using CTS's please be prepared to share your use case (and impact on agent workflows/customer communications), if not, does it seem useful? What statuses might you envision? Are there any needs not being met by the current function?

We think you'll be very excited about the sneak peek at what's coming soon!