How to Prepare your Team for AI Driven CX

Aug 1, 4:00 – 5:15 PM (UTC)

Zendesk Community Events

Join us on August 1 for an exciting event on "How to Prepare Your Team for AI-Driven CX," where we will share best practices on how to get your agents ready for AI and excited about the benefits that come along with it. We will also be joined by Heather Eeles, VP of Client Support at Benevity, who has rolled out these time-saving AI tools to her teams and will share insights.

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About this event

Join us on August 1 for an exciting event on "How to Prepare your Team for AI Driven CX", where we will share with you best practices on how to get your agents ready for AI and excited for the benefits that come along with it. Involving your teams in the process is critical when it comes to internal adoption and we are here to provide you with guidance! We will also be joined by Heather Eeles, VP of Client Support at Benevity who has rolled out these time-saving AI tools to her teams and will share insights, as well as tips and tricks from her experience. This event is a must-attend! Register today!

Panelists

  • Marlinda Galapon

    Zendesk

    Principal Chatbot Conversation Designer

  • Heather Eeles

    Benevity

    Vice President, Client Support

Moderators

  • Brett Bowser

    Zendesk

    Community Engagement Manager

  • Rob Stack

    Zendesk

    Manager of Product Documentation

  • Marlinda Galapon

    Zendesk

    Principal Chatbot Conversation Designer

Host

  • Meaghan Watson

    Zendesk

    PMM of Best Practices & Adoption

Organizers

  • Devan La Spisa (He/Him)

    Zendesk

    Community Manager

  • Brett Bowser

    Zendesk

    Community Manager

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