Zendesk best practices for KCS (Knowledge Centered Service) with Guide

Mar 23, 2021, 4:00 – 5:00 PM (UTC)

Zendesk Deep Dives

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Join us on Tuesday, March 23rd, at 11:00 am CST, as our panel of Zendesk experts share their recommendations for making KCS in your Guide Help Center work for you and your customers! Zendesk help center adopts KCS standards in our very own Help Center and is one of the success drivers in allowing our users to self serve with success. If you are looking for a way to level up your knowledge base, then our experts have your back! KCS® is a service mark of The Consortium for Service Innovation™

Hosts

  • Devan La Spisa

    Zendesk

    Community Engagement Manager

  • Brett Bowser

    Zendesk

    Community Engagement Manager

  • Dave Dyson

    Zendesk

    Manager of Community Engagement

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