In this dynamic webinar designed specifically for Zendesk customers, we will dive deep into the innovations that are shaping the future of customer experience. Our session begins with a warm welcome and a brief review of the SMB User Group to set the context. We then transition into our key segments:

AI is Mainstream – New Pricing Model: Learn how Zendesk’s new outcome-based and dynamic pricing strategies are revolutionizing the way businesses invest in AI-driven customer service. We'll explore how these models align costs with successful automated resolutions, ensuring you only pay for real outcomes.

Explore Updates – Check Your Dashboards: Discover the latest updates on Zendesk dashboards that provide actionable insights, enabling you to make data-driven decisions to enhance your customer interactions.

CX Trends – Download The Report Free: Get a sneak peek into the most recent CX Trends Report, showcasing how human-centric AI is driving loyalty and transforming customer expectations.

Zendesk Relate – Join Us in Las Vegas: Be the first to hear about Zendesk Relate 2025, our flagship event where industry leaders come together to explore the future of CX. Learn about keynote sessions, interactive demos, and networking opportunities in Las Vegas.

We’ll conclude with a live Q&A session where you can get your questions answered in real time. This webinar is your chance to not only learn about these mission-critical updates but also to see firsthand how Zendesk is driving CX excellence in an AI-powered era.