Why you should attend

By participating in this webinar, you will be able to:

• Customize your interactions
  Pre-written responses for frequently asked questions and common issues allow agents to save time on repetitive tasks, enabling them to handle more tickets in less time and focus on more complex issues.
• Enable your team
  Provide streamlined workflows and well-designed macros for repetitive inquiries while also reducing error rates, and enabling the team to work more confidently and collaboratively.
• Build customer trust
  Improve customer experience by understanding the significance of uniform messaging and providing consistency in your brand’s voice and messaging. This consistency can enhance customer trust and satisfaction, as customers receive the same quality of service regardless of which agent they interact with.

What you’ll learn

After attending this session, you will learn how to:

• Understand and craft your own macros
• Create shared macros
• Organize macros

Each topic will be accompanied by a live demo of the feature of workflow to give you a practical understanding of how to implement them in your own Zendesk account.

At the end of the presentation, there will be space for the team to answer your questions during the live Q&A session. This is your chance to ask anything related to the features and workflows covered.

How to register

Don’t miss out on this opportunity to build a strong foundation for your Zendesk account. Click the RSVP button to secure your spot today. The Zendesk team looks forward to seeing you on March 18, 2025 - 11:00 AM (UTC-06). Let’s work together to create a great Zendesk experience for you and your team.

Useful resources

• Creating macros for repetitive ticket responses and actions
• Organizing and managing your macros
• Using placeholders in macros