Managing your operations with Routing & Live Reporting

Oct 19, 2022, 4:00 – 5:00 PM (UTC)

Zendesk Community Events

Join us on Wednesday, October 19th at 11 AM CDT, as we take a deeper dive into the new and advanced Routing and Live Agent Reporting capabilities.

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About this event

The Zendesk Community invites you to join us on Wednesday, October 19th at 11 AM CDT, as we take a deeper dive into the new and advanced Routing and Live Agent Reporting capabilities. We’ll be joined by our experts who will give you an overview of the benefits of these new features, while giving you a better understanding of how they intertwine with other Zendesk routing capabilities.

You’ll walk away with actionable tips and tricks on how to get the most out of these exciting new releases! We will also make sure to reserve time for a live Q&A, where members from our Zendesk Product team will be on deck to answer all your burning questions! Be sure to register and secure your spot! See you there!

Panelists

  • John Costello

    Zendesk

    Group Product Manager

  • Barry Neary

    Zendesk

    Principal Product Manager

Moderators

  • Colton Wright

    Zendesk

    Product Marketing Manager, Admin & Analytics

  • David Falé

    Zendesk

    Senior Product Manager

When

When

Wednesday, October 19, 2022
4:00 PM – 5:00 PM (UTC)

Agenda

4:00 PMIntroductions
4:05 PMAgenda
4:10 PMMain presentation
4:35 PMLive Q&A

Host

  • Dave Dyson

    Zendesk

    Manager of Community Engagement

Organizers

  • Devan La Spisa (He/Him)

    Zendesk

    Community Manager

  • Brett Bowser

    Zendesk

    Community Manager

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