The Role of AI in self Service and Knowledge Management

Feb 21, 2024, 6:00 – 6:30 PM (UTC)

Customer Success Live - AMER

From beginners to veteran Zendesk users, come discover essential tips and practices to optimally use Zendesk AI for self-service and knowledge management. This session will uncover how AI can reinvent your customer support experience by building automation in responses, facilitating accurate customer interactions; all by elevating efficiencies and improving customer satisfaction as a result.

FeaturedOffice Hours

About this event

The agenda includes:

  • 20-minute presentation knowledge sharing session led by the Success team
  • 10 minutes of Q&A - where you can ask your questions through our chat or directly on the call - whatever you feel more comfortable with!

Not sure this is the right session for you? Don’t miss the opportunity to connect with the Zendesk Success team. Check out our event schedule to find a session that suits you better.

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Customer Success Live was created with you in mind. It is the opportunity to:

  • Ask your questions directly to the Success team and connect with other fellow customers
  • Share tips on how to get the most out of your Zendesk account
  • Learn and discuss around hot topics in CX

Looking forward to having you!

Hosts

  • Shravanthi Narendran

    Zendesk

    Scaled Customer Success Manager

  • Paddy Melady

    Zendesk

    Scaled Customer Success Manager

Organizers

  • Ash Turner

    Zendesk

    Scaled Customer Success Manager

  • Grace Maxon

    Zendesk

    Customer Success Manager

  • Sheraton Jones

    Customer Success Manager

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