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Join us for these informative sessions, designed specifically for those new to Zendesk or looking to get the most out of core features and functionality. Whether you’re just getting started or looking to refresh your knowledge, this series will provide fundamental education about the platform and real examples of common configurations to help you get the most out of Zendesk.
Comprehensive overviews: Each session will provide a clear and concise introduction to key features of Zendesk Support, ensuring you can effectively utilize the platform and its core features
Step-by-step tutorials: Our easy-to-follow tutorials will walk you through real examples of workflows other Zendesk users have found beneficial, giving you both concrete instruction and inspiration for future use cases
Best practices: Gain valuable insights and learnings from Zendesk experts and fellow users to avoid common pitfalls and build for the future
Interactive Q&A: Participate in live Q&A discussions where you can ask questions and get real-time assistance from Zendesk experts
You'll leave these webinars with a deeper understanding of core Zendesk functionality, ideas and instructions for your own workflows, and access to experts and peers who all have learnings to share.
Upcoming events
Past events
4 mar 2025
Zendesk Community Event
Building your ideal Zendesk account - Part 1: Organizing your team
Join our first weekly webinar, Building your ideal Zendesk account - Part 1: Organizing your team, on March 4th at 11:00 AM CST. As part of our Zendesk essentials: Live tutorials series, you'll learn the importance of planning your workflow and discover key features such as roles, groups, organizations, and user and org fields. Enjoy live demos and a Q&A session to get your questions answered.
11 mar 2025
Zendesk Community Event
Building your ideal Zendesk account - Part 2: Automating ticket assignments
Join our weekly webinar, Building your ideal Zendesk account - Part 2: Automating ticket assignments, on March 11th at 11:00 AM CST. In this session, we'll explore strategies for automating ticket assignments to boost your team's efficiency and response times. Learn to set up automated workflows and route tickets effectively. Enjoy live demos and a Q&A session to get your questions answered!
18 mar 2025
Zendesk Community Event
Building your ideal Zendesk account - Part 3: Managing escalations and implementing macros
Join the Zendesk team on March 18, 2025, at 11:00 AM CST (UTC-06) for “Building Your Ideal Zendesk Account - Part 3: Managing Escalations and Implementing Macros.” This live tutorial will showcase effective escalation workflows and demonstrate how to use macros for repetitive ticket responses, enhancing your team’s efficiency and productivity. The session will include live demos and a Q&A segment.
25 mar 2025
Zendesk Community Event
Building your ideal Zendesk account - Part 4: Prioritizing and tracking tickets with custom views
Join the Zendesk team on March 25, 2025, at 11:00 AM CST (UTC-06) for "Building Your Ideal Zendesk Account - Part 4: Prioritizing and Tracking Tickets with Custom Views." This webinar will teach you how to track and prioritize tickets, display ticket age, and learn best practices. The session includes live demos to streamline ticket management and a Q&A at the end to address your questions!
