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Join us for these informative sessions, designed specifically for those new to Zendesk or looking to get the most out of core features and functionality. Whether you’re just getting started or looking to refresh your knowledge, this series will provide fundamental education about the platform and real examples of common configurations to help you get the most out of Zendesk.
Comprehensive overviews: Each session will provide a clear and concise introduction to key features of Zendesk Support, ensuring you can effectively utilize the platform and its core features
Step-by-step tutorials: Our easy-to-follow tutorials will walk you through real examples of workflows other Zendesk users have found beneficial, giving you both concrete instruction and inspiration for future use cases
Best practices: Gain valuable insights and learnings from Zendesk experts and fellow users to avoid common pitfalls and build for the future
Interactive Q&A: Participate in live Q&A discussions where you can ask questions and get real-time assistance from Zendesk experts
You'll leave these webinars with a deeper understanding of core Zendesk functionality, ideas and instructions for your own workflows, and access to experts and peers who all have learnings to share.
Upcoming events
Past events
2025년 6월 24일
Zendesk Community Event
5 steps to provide email support: Step 4 - Build the customer experience
On June 24, 2025, at 11:00 AM (CDT), Zendesk will host the fourth episode of the series “5 steps to provide email support - Build the customer experience.” This session covers customizing email templates, how emails are sent from Zendesk, setting up email notifications, managing customer feedback, using a professional email address, and forwarding emails into Zendesk. A live Q&A to follow.
2025년 7월 1일
Zendesk Community Event
5 steps to provide email support: Step 5 - Final steps to go live
On July 1st, 2025, at 11:00 AM (CST), the Zendesk team will host the final episode of our 5 steps to providing email support series, Step 5 - Final steps to go live. This session will cover essential actions for launching your email support, including publishing channels and workflows, activating email forwarding, importing users, and monitoring CSAT. At the end we will have time for Q&A.
Zendesk Community Event
5 steps to provide email support: Step 3 - Build the agent experience
Zendesk Community Event
5 steps to provide email support: Step 5 - Final steps to go live
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